1 ace Privacy Policy

When you register an account on 1 ace, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect information generated by your use of the platform, such as login timestamps, device type, browser information, IP address, and betting or gaming activity. This data is necessary to verify your identity, process transactions in Philippine pesos, and keep your account secure at all times. We may also collect information when you contact our support team, respond to a survey, or interact with any feature on the platform. All collection is done transparently and only for the purposes described in this policy.

Your personal data is used primarily to operate and improve the 1 ace platform for Filipino players. We use it to process your registrations, verify your age and identity in compliance with applicable regulations, handle deposits and withdrawals in PHP, and deliver the sports betting, live casino, and game lobby services you signed up for. We also use your data to send you important account notifications, respond to support requests, and detect any suspicious or fraudulent activity on your account. Where you have opted in, we may use your contact details to send you relevant platform updates or promotional information — you can opt out of these communications at any time. We do not use your data for any purpose that is incompatible with the reasons it was originally collected.

1 ace does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are bound by strict confidentiality obligations. We may also disclose information where required by Philippine law, a court order, or a regulatory authority with jurisdiction over our operations. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. Outside of these specific circumstances, your personal information stays within the 1 ace platform.

We use cookies and similar tracking technologies to make the 1 ace platform function correctly and to improve your experience as a Filipino player. Essential cookies are required for core features like account login, session management, and secure transactions, and cannot be disabled. We also use analytics cookies to understand how players navigate the platform so we can make it faster and easier to use on mobile devices. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some features of the platform work. By continuing to use 1ace.net, you consent to our use of cookies as described in this policy.

As a registered player on 1 ace, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data in certain circumstances. You may also request that we restrict how we process your data or object to specific uses, such as direct marketing communications. To exercise any of these rights, contact our support team at support at 1ace.net and we will respond within a reasonable timeframe. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all such requests seriously and will always act in accordance with applicable privacy laws.

We retain your personal data for as long as your account is active and for a reasonable period afterwards as required by law or legitimate business purposes, such as resolving disputes or complying with regulatory obligations. Once data is no longer needed, it is securely deleted or anonymised in line with our internal data management procedures. We protect your information using industry-standard security measures including encryption, access controls, and regular security reviews of our systems. Our team is trained to handle personal data responsibly, and access to your information is restricted to authorised personnel only. If you have questions about how long specific data is kept, please reach out to our support team for clarification.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations in the Philippines. When we make significant changes, the updated policy will be published on this page with a revised date at the top. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of the 1 ace platform after any changes are posted constitutes your acceptance of the updated policy. If you have any concerns about a change, please contact our support team before continuing to use the platform.