At 1 ace, we believe that gaming should always be fun, controlled, and within your means. Our Responsible Gaming commitment is built into every part of the platform — from the tools we provide to the support we offer every Filipino player. This page outlines how we help you stay in control and where to turn if you ever need a hand.
This policy applies to all registered members and visitors of 1ace.net in the Philippines.
At 1 ace, we want every Filipino player to enjoy our platform as a form of entertainment — not as a way to earn income or escape personal problems. Gaming is most enjoyable when it is approached with a clear budget, a time limit, and a relaxed mindset. We encourage all our members to treat every session as leisure, the same way you would enjoy a night out or a movie. If at any point the fun starts to feel like pressure, that is a signal worth paying attention to. Our tools and support team are always here to help you reset and refocus.
1 ace strictly prohibits access to anyone under the age of 21 in the Philippines, in line with local gaming regulations. During registration, all players are required to verify their age and identity before any real-money activity is permitted on the platform. We conduct regular checks to ensure that our age verification process remains robust and effective. If we have reason to believe that a minor has accessed the platform, the account will be suspended immediately pending a full review. We also encourage parents and guardians to use device-level parental controls to prevent underage access to any online gaming site.
One of the most effective ways to stay in control is to set a clear limit on how much you deposit and spend within a given period. 1 ace provides tools that allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. We strongly recommend that every player sets a deposit limit that reflects their personal financial situation and sticks to it consistently. Managing your PHP budget before you start playing is one of the simplest habits that keeps gaming enjoyable long-term.
Spending too much time on any gaming platform can affect your daily routine, relationships, and overall wellbeing. 1 ace offers session time reminders that alert you when you have been playing for a set duration, helping you stay aware of how long you have been active. You can configure these reminders in your account settings at any time, and we encourage all Filipino players to use them as a regular habit. Taking regular breaks — even short ones — helps you stay sharp, make better decisions, and keep the experience enjoyable. If you find yourself consistently ignoring time reminders, it may be worth speaking to someone you trust or reaching out to our support team.
If you feel that you need a break from gaming, 1 ace makes it straightforward to take one. You can request a temporary account suspension for a period of your choosing — from a few days to several months — and during that time you will not be able to log in or place any bets. For players who need a longer break, a permanent self-exclusion option is also available, which closes your account and prevents re-registration for a defined period. Self-exclusion requests are processed promptly by our support team and are taken seriously at every level of the organisation. We will never send promotional communications to a player who has self-excluded, and we will not attempt to reverse the decision without your explicit request after the exclusion period has ended.
Recognising problem gambling early makes it much easier to address. Here are some signs to watch out for.
Continuing to play in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. Every session should be treated as independent, and losses should be accepted as part of the entertainment cost. If you find yourself increasing your bets to recover losses, take a break immediately and review your limits.
If your mood is heavily influenced by whether you win or lose — feeling anxious before a session or irritable when you cannot play — this is worth paying attention to. Healthy gaming should not cause significant emotional distress. Speak to a trusted friend, family member, or professional if you notice these patterns in yourself.
Missing work, skipping family commitments, or neglecting personal finances because of gaming time is a serious warning sign. Gaming should fit around your life, not the other way around. If you notice that your responsibilities are being affected, it is time to reassess your habits and consider using our self-exclusion or limit tools.
Feeling the need to hide how much time or money you spend on gaming from the people around you is a strong indicator that something is off. Transparency with yourself and those close to you is an important part of keeping gaming healthy. If secrecy has become part of your gaming routine, please reach out to our support team or a professional counsellor.
Using borrowed money, credit, or funds meant for essential expenses like rent, food, or bills to fund gaming sessions is a clear sign that limits have been crossed. 1 ace strongly advises all Filipino players to only ever use disposable income for gaming. If you are in financial difficulty, please stop playing and seek help from a financial counsellor or support organisation.
If you have tried to reduce your gaming time or spending and found it difficult or impossible to do so, this is a sign that professional support may be helpful. Problem gambling is a recognised condition and there is no shame in seeking help. Our team can point you toward local Philippine support resources and help you activate account restrictions immediately.
Quick answers to the most common questions from Filipino players about staying safe on 1 ace.
You can set a deposit limit by logging into your account and navigating to the Responsible Gaming section of your account settings. From there, you can choose a daily, weekly, or monthly limit in Philippine pesos (PHP) that suits your personal budget. The limit takes effect immediately once saved, and any request to increase it will require a mandatory waiting period before it comes into force. We recommend reviewing your limit regularly to make sure it still reflects your current financial situation. If you need help finding the setting, our support team is available to guide you through the process.
When you request self-exclusion, your account is suspended and you will no longer be able to log in, place bets, or access any gaming features on 1 ace for the duration you have chosen. All pending promotional communications will be stopped immediately. Your account balance will be preserved and any eligible funds can be withdrawn before the exclusion takes full effect. Re-activation is only possible after the exclusion period has fully elapsed and requires a deliberate request from you — we will never proactively encourage you to return. If you need to request self-exclusion urgently, contact our support team directly at support at 1ace.net.
If you or someone you know is struggling with problem gambling, there are support resources available in the Philippines. The National Council on Problem Gambling and local mental health organisations offer confidential counselling and guidance for individuals and families affected by gambling-related issues. You can also speak to a trusted doctor, counsellor, or community leader for a referral to appropriate services. 1 ace encourages any player who feels they need help to reach out without hesitation — seeking support is a sign of strength, not weakness. Our support team at support at 1ace.net can also provide guidance on activating account restrictions while you seek professional help.
Yes. If you have a remaining balance in your 1 ace account at the time of self-exclusion, you are entitled to withdraw those funds. Our support team will assist you in processing the withdrawal to your registered payment method in Philippine pesos before the account suspension is fully applied. We will not withhold eligible funds from a player who has chosen to self-exclude. Please contact support at 1ace.net as soon as possible after making your self-exclusion request so we can process your withdrawal without delay. Your financial wellbeing is as important to us as your gaming safety.
Whether you want to set limits, take a break, or just learn more, 1 ace is here for every Filipino player. Check our FAQ for more guidance or log in to manage your account settings today.